At Furlow Estates, we pride ourselves on providing a professional and personal service. If something ever falls short of your expectations, we want to know so we can put it right quickly.

We take every concern seriously and follow a clear process to make sure your complaint is handled fairly, consistently, and with care.

Step 1 – Tell us about your concern

In the first instance, please contact us directly:

Email: contact@furlowestates.com
Post: Furlow Estates, The Business Centre, Edward Street, Redditch, B97 6HA

Your complaint will be acknowledged within 3 working days.

Step 2 – Review by our Director

If the matter is not resolved, our Director will personally review your complaint. They will carry out a full investigation and aim to provide a written response within 15 working days.

Step 3 – Final response

If you are still not satisfied, we will provide you with our final written response within 8 weeks of receiving your complaint.

Step 4 – Independent redress

If you remain unhappy after our final response, or if 8 weeks have passed without a resolution, you have the right to refer your complaint to our redress scheme:

The Property Redress Scheme
Website: www.theprs.co.uk
Email: info@theprs.co.uk
Phone: 0333 321 9418

This is a free, independent service that helps resolve complaints fairly.