Last updated: 1/9/2025

At Furlow Estates, your trust means everything to us. We only collect the information we genuinely need to do our job properly, and we take protecting it very seriously.

1. What information we collect

To provide you with the best service, we may collect:

• Your name and contact details (phone, email, address).

• Proof of ID and address (to meet legal Anti-Money Laundering checks).

• Proof of funds or relevant documents (when buying, selling, or renting).

• Information about your property search, preferences, or marketing requests.

2. Why we collect it

We only use your information to:

• Meet our legal and regulatory obligations (AML, Right to Rent, etc.).

• Provide a professional and safe estate agency service.

• Match you with suitable properties and keep you informed about opportunities.

• Send you helpful updates, if you’ve agreed to hear from us.

We do not sell your information to third parties.

3. How we store it

• We store your details securely in electronic form.

• Access is restricted to authorised staff only.

• We retain your data for the minimum period required by law (usually 5 years for AML purposes). After this, it is securely deleted.

4. Sharing your information

We will only share your information when:

• We are legally required to (for example, HMRC or law enforcement under AML regulations).

• You have given us permission to do so (for example, sharing details with solicitors during a sale).

Otherwise, your information stays with us.

5. Your rights

You have the right to:

• Ask what information we hold about you.

• Request a copy of it.

• Ask us to correct or delete your details (unless we must keep them for legal reasons).

• Withdraw your consent for marketing at any time.

Just email us at contact@furlowestates.com and we’ll be happy to help.

6. Marketing preferences

We may send you updates about properties or services we think you’ll be interested in. You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly.

7. Who we are

Furlow Estates
The Business Centre, Edward Street, Redditch, B97 6HA
Email: contact@furlowestates.com

We are registered with the ICO (Information Commissioner’s Office) for data protection.